USCIS adjudicates applications and petitions on a case-by-case basis.Processing times vary from office to office.
If your case is outside normal processing times, you can submit a case inquiry using e-Request. Check your case status frequently and wait until your case is outside normal processing time per USCIS’ processing times page by selecting the form type and office location before reaching out to the USCIS Contact Center. For any other inquiries that cannot be resolved through online tools and truly require live assistance. To request an expedite of your case if any of the USCIS expedite criteria apply and/or. For emergencies, such as emergency advance parole for travel or proof of lawful permanent resident status (such as an Alien Documentation, Identification and Telecommunications (ADIT) stamp in your passport). When you need to reschedule a biometrics appointment or interview in advance of the appointment or interview date. When does it make sense to reach out to the USCIS Contact Center? 
This is the result of financial limitations and resource constraints that make it impossible for USCIS to offer live assistance to every customer in the face of increased inquiry volumes. The USCIS Contact Center has made changes to reduce reliance on telephonic live assistance while promoting the use of online self-help tools and digital inquiry channels.
#OFFICE CHAT SUPPORT HOW TO#
How to Make Your Communication with the USCIS Contact Center More Effective
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